FAQ




The DEN Store
Frequently Asked Questions

 

Account Management

  • The DEN Store is our employee webstore for all your DEN branded needs. This is a partnership with our contracted vendor, Namebrand Promotions.
  • The DEN Store can be access by anyone who has a flydenver.com email address. A flydenver.com email address is required to shop in the DEN Store.
  • Prior to completing your purchase, when prompted to login, click “create an account”. You will need to provide your first and last name, flydenver.com email, and choose a password. You will then be asked to verify your email address.
  • If you have issues creating or accessing an account, please try resetting your password. If this does not work, use the contact us Contact – Denver International Airport Employee Store (shopflydenver.myshopify.com) to reach out to Namebrand who can troubleshoot this for you.
  • Your account can be managed by selecting the below icon on the top right of the store:
  • On the account management screen, you can view past and/or open orders and manage saved addresses.

P Card Purchases

  • To use your P Card in the DEN Store, first build your cart and then select “credit” at the checkout page.
  • Enter your P Card information, just as you would credit card payment information.
  • After your order is placed, you will receive an email confirmation that notates the final cost and last four of the credit card used.
  • This email confirmation can be used for reconciling your P Card.

Purchase Orders

  • Please note – for any orders over $10K, a Sole Source Bidding exception form will be needed per DEN policies. Please use the most up to date form found on the DEN Intranet and follow the required DEN Procurement process.
  • To use a PO for a DEN Store purchase, build your cart within the store and when you get to the Checkout page, select “Purchase Order” for your method of payment. Submit your order.
  • You will receive an email confirmation with your order details immediately after you submit the order. This email confirmation should be used as a quote to initiate your PO requisition in Workday.
  • Immediately email webstores@nbpromos.com AND DENbrand@flydenver.com to alert the team that you submitted an order that requires a PO. Once the PO is completed, email the same thread with the PO and PO number.
  • Your order will now be processed, and you will receive an invoice upon shipping.
  • Ensure that payment is processed when you receive the order.

Returns and Exchanges:

  • The returns and exchanges menu can be accessed under the “Contact Us” drop down within the main menu on the homepage. The “Contact Us” form is directed to our store vendor, Namebrand Promotions (not to an internal DEN team).
  • To initiate a return, you will need the email address used to place the order as well as the order number. You will be able to choose which items to return, and if you would like to return or exchange the items.
  • Please allow up to 10 days for a return to be approved.
  • Returns must be initiated within 45 days of purchase.
  • All returns will be refunded to the original payment method provided.
  • For approved returns, a shipping label will be provided. For returns with a shipping expense $50 or over, written approval is required. Reach out to the Namebrand contact page for approval.
  • Details for returns and exchanges can be found using the following link: Returns Center - DEN Employee Store and the full return policy can be found here: Returns Center - DEN Employee Store

 

Delivery & Fulfillment

  • Orders will ship within 24-48 hours of submitting within the store, with an expected 5-7 day delivery window.
  • Once the product has shipped, your order will be updated with a tracking number in your account. Order updates will be sent to the email used to place the order.
  • On rare occasions, there may be issues fulfilling your order due to stock-outs or issues with the delivery address chosen. If an order cannot be fulfilled, Namebrand will contact you using the email on the original order to help resolve the issue.

Inventory

  • While DEN and Namebrand will collaborate to the best of their ability to keep inventory in stock, there may be times when items are sold out. When items are out of stock, a “Notify Me When Available” button will appear. If you click the button, submit your email address, when (and if) the product is restocked you will be notified via the email address you provide.

Contact Us

  • All submissions using the “Contact Us” page go to our store vendor, Namebrand Promotions.
  • Namebrand is available to answer questions regarding your order and how to use the store via email. Namebrand will respond within 24-48 business hours. If you have additional questions, please reach out to DENBrand@flydenver.com.
  • Contact Us link: Contact – Denver International Airport Employee Store (shopflydenver.myshopify.com),

Accessibility

  • The store can adjust to certain users needs, including seizure protection, vision impairment, ADHD, Blindness, and others. This can be found by clicking on the symbol shown below, seen on the bottom right of the screen when using the store.

New Hire Kit

  • The new hire kit is a recommended bundle for new hires. It is available to all users, and the individual items can be found in other sections of the store.
  • Each team is responsible for budgeting, planning for and purchasing New Hire gifts.